OnlinePOS
Investigating - Test issue
Jun 13, 2024 - 10:27 CEST
Online services ? Operational
90 days ago
100.0 % uptime
Today
Third party products ? Operational
90 days ago
98.8 % uptime
Today
Phone system / text messages / Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

Unresolved incident: STatuspage test functionality.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 15:05 CEST
Identified - We regret to inform you that the global service "mySMTP" is currently down. As a result, you will not be able to send any emails through OnlinePOS, including order confirmations from our takeaway services and invoices to customers.

For more information, please visit: https://status.mysmtp.com/

Thank you for your patience.

Jun 12, 14:52 CEST
Resolved - This incident has been resolved.
Jun 12, 12:50 CEST
Update - We are continuing to monitor for any further issues.
Jun 11, 12:24 CEST
Monitoring - Users are currently unable to process payments through nets services.

We are experiencing a major disruption in payment solutions, specifically affecting transactions processed through Nets.

Jun 11, 11:04 CEST
Jun 11, 2024
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 07:44 CEST
Monitoring - We are currently experiencing a widespread issue affecting Viking terminals supplied by Nets. Following a recent update, many of these terminals are prompting users with the message 'Must load dataset'. This issue has been identified and is known to Nets.

Resolution Steps:
To resolve the 'Must load dataset' prompt, please follow one of the two methods outlined below:

On the POS Terminal:
1. Navigate to the 'Functions' menu.
2. Open the 'Card Terminal' menu.
3. Select 'Download Settings' to load the dataset.
4. On the Payment Terminal:

On the payment terminal
1. Access the Merchant Menu.
2. Proceed to the 'Dataset' option.
3. Select 'Download Dataset' to load the required data.

May 29, 12:23 CEST
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.